Welcome Home

We are committed to making your experience with Stanley Martin outstanding. Below find resources, timelines, and more to help you from your first visit, to move-in day.

For every home we build, we hold meetings from start to finish to keep you, the homebuyer, involved and to make sure each home is built to our standards. Based on the phase of construction your home is in when you purchase it, you will attend some or a

Design Center

We want your home to reflect you, so we partner with the most talented Design Consultants to guid

FAQ

If you are a Homebuyer who signed a contract to purchase a home from Essex Homes Southeast, Inc. ("Essex Homes SE"), your home is covered by the warranty from Quality Builders Warranty Corporation that was provided by Essex Homes SE as part of your contract.

  • For homes that closed before February 25, 2020, Essex Homes SE will remain responsible for the warranty commitments made to you, but the warranty process will be administered by Stanley Martin Companies, LLC ("Stanley Martin") on behalf of Essex Homes SE.
  • For homes that close on or after February 25, 2020, Stanley Martin is assuming the warranty commitments made by Essex Homes SE.

Regardless of when your home closed, you may submit a warranty request using the form on this page.

A lot of different factors can determine when your home can be started and completed. Things like weather, if you bought a Move-in-Ready home or are building from the ground up, and county permitting processes. Your Neighborhood Sales Manager and Neighborhood Construction Manager will keep you up to date throughout the process so you are informed of major milestones and your move-in day.

In between your closing day and your 60-day inspection, make sure to write any warranty issues down to submit prior to your 60-day inspection taking place. If you have an emergency (you have a plumbing or electrical issue) consult the professionals listed on your Trade Partner Contact List or contact your warranty team at 888.433.6442.

Nails pops are where the popped nail pushes out a bit of drywall or paint, creating a small bump or crack in walls or ceilings. They are created when a home settles into place as it goes through the changing of the seasons. The good news is you’re not alone. All homes have nail pops (old and new) and they can easily be fixed. As you are getting settled into your new home, make sure to note any nail pops or drywall cracks that appear. Before your 1-year warranty is over, you will request a service appointment for repairs. This drywall repair service happens once between closing and your home’s 1-year birthday, so we recommend contacting the Warranty team around the 10 month mark to schedule your appointment.

Your warranty covers workmanship, systems, and the structural elements of your home. To fully understand what is included in your warranty, reference your warranty documents or to get a quick overview of what is included with our Warranty at a Glance.

Warranty on the workmanship of your home lasts for a year, warranty on the systems lasts for two years and warranty on the structure lasts for 10 years. To find out what workmanship, systems and structures are covered by the above, reference your warranty documents.

Yes! You are responsible for setting up the warranty on your appliances. The manufacturer’s warranty is a direct warranty to you, the homeowner, which requires you to provide serial number, model number and your contact information to register the appliance. The information on your warranties is provided to you by your neighborhood team at your pre-closing walk. You must register your HVAC system within 30 days of closing to keep the free extended warranty by the manufacturer.